For a business to succeed, it must be well-organized. When a company is chaotic, vital information can fall between the cracks. Time is wasted in an inefficient manner.
Quick Links
As a result, your efficiency, productivity, and revenues begin to dwindle. Small firms face unique challenges in terms of organization. This is due to a number of factors.
For starters, they lack the resources that a larger company would have. Small companies also have a small number of essential employees, which means that those few employees are responsible for multiple aspects of the business, which can lead to a lot of miscommunication.
When you add in the reality that small firms rely heavily on outsourcing, it’s a formula for disaster if the company fails to prioritize organization.
Here are some of the best ways to organize your business for success.
1. Streamline Customer Support
Bad customer service costs firms $62 billion per year. Ensuring that you have an effective customer service management system in place will provide a lot of beneficial effects for your company.
When it comes to customer support issues, you can find yourself trying to manage a large number of incoming requests from various sources, such as email, social media, and so on. Maybe you’re finding that some of your inquiries aren’t getting handled quickly enough – or that some of your tickets are going unanswered completely.
Whatever the case may be, an easy database creator can assist you. These can be used as a customer relationship management solution, which every organization requires.
You’ll be able to handle all of your tickets from one place, ensuring that no requests go unanswered. You’ll also be able to see the client’s whole history in detail.
2. Create Procedures
If you want to maintain your business structured for success, you should consider creating protocols for just about anything you can. These practices must also be documented in writing. Your entire team will be on the same page as a result. Organizing your business is difficult to achieve without these systems in place.
Having fundamental office practices in place, such as how to manage paper and office systems, is a good place to start. The same rules must be established for how you handle email, projects, and other tasks.
3. Control Your Email Flow
Businesses, like the average office worker, spend a significant amount of time on email when, in reality, most of that time may be better spent elsewhere. According to a recent survey conducted by Carleton University, workers spend 13% of their time at work – or 11.7 hours per week – on email alone. Furthermore, 30% of those emails were neither urgent nor critical.
So, how can you manage your email so that you become more organized and, as a result, more efficient and productive? One approach is to use Sortd. Sortd is Gmail’s first-ever “smart skin.” It converts your email into a to-do list that is structured into columns.
4. Make Project Collaboration Efficient
As a small business owner, you’re probably handling a lot of initiatives at the same time, from your own employees to contractors who work for you.
Unfortunately, with everything else going on in your life, keeping track of the status of those tasks can be difficult.
Simplify your team’s communication to ensure everyone is on the same page. A system like this also makes it simple to share documents and ensures that everyone is up to date at all times.
Trello is one of the greatest project managers available. It allows you to create collaborative boards and lists (and checklists) for your entire team.
5. Get a Handle on Expenses
Keeping track of your payments and costs is essential to keeping your business alive. However, keeping track of everything might be challenging. Freshbooks is accounting software for small businesses that simplifies billing, invoicing, and cost management. It’s also simple to operate. Freshbooks essentially allows you to keep track of your cash flow while also automating key portions of the process.
Organizing your business with procedures and easy-to-use software can take your earning to the next level.